• CONTACT Numbers for First Student:   

    (217) 920-1341         

    (217) 920-1347             

    (217) 920-1348

  • FIRSTview                   

    FirstView ParentView by First Student: Getting Started


    1. Download the FirstView ParentView App

    Go to web.firstviewapp.com or find FirstView in the App Store or Google Play. Follow the instructions to download the app to your smartphone and create an account.

    1. Set Up Your Profile

    Open the ParentView app from your home screen and begin the registration process. You’ll be asked to:


    Select State/Province:



    Select District:



    Student ID or District Code:



    Route Name

    (your student’s bus number goes here)

    You’ll then be prompted to REGISTER*.

    *Registration information pertaining to your student’s route is provided by your school district. FirstView Customer Support cannot provide this information to you.

    1. Follow a Route

    Once you have confirmed your account, login and select Profile to “Add A Student”.  You will again enter same information as used above in #2. Next, you will select AM/MID/PM Route, search for your route name and select your school (if applicable).

    1. Setup Distance Alerts

    To setup alerts for tracking the bus, you will be prompted to “Configure Notification”. Select the location you want to track the bus to, choose a geofence size around your location, and set your time range. When the bus enters your geofence within the time range selected, you will get a notification that the bus is near. Students should still be at their assigned bus stop 10 minutes prior to the scheduled arrival time.

    1. Receive Notifications

    Go to Settings and select “Notification Recipients” to add email notifications for up to 3 recipients, including yourself. From this screen, you can also edit your Profile or follow another route. Alerts and notifications from your district or the bus depot will appear under Notifications in the menu.

    *To receive push notifications, you must allow your mobile device to receive notifications from the FirstView app. You will be prompted upon downloading the app or you can confirm/update your settings within your phone’s app settings.


    1. Ask for Help or Give Suggestions  - CLICK HERE to view a Registration Guide

    FirstView provides a dedicated customer support team Monday through Friday to assist you:

    • Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET
    • Email Customer Support at support@firstviewapp.com
    • Use the in-app button (right corner) to provide feedback


First Student Bus Service

  • We also have a set of safety rules that riders must follow. CLICK HERE to read the bus rules.

    To view more information about First Student, CLICK HERE to visit our corporate website.

    First Student provides safe transportation for District 118 students. Some tools that we use to keep the students safe are with onboard video and audio recordings. We also provide video recording from our stop arm. This recording is activated when the stop arm is deployed at each stop and helps us track down motorists that may drive through the stop, putting the students in harms way.

    Home to school transportation is crucial for communities in North America and First Student is the largest operator of the familiar yellow school bus which keeps students moving. We are more than twice the size of the next largest competitor with over a quarter of the outsourced market.

    We operate in more than 500 locations across the US and Canada, working with school districts to provide safe, reliable and cost-effective transportation for students. We currently operate more than 1,350 contracts which typically have a three to five year duration. We carry more than six million students per school day from over 500 operating locations throughout North America. We employ 57,500 people and have 49,000 buses.

    For more than a century, we’ve provided industry-leading transportation services by emphasizing the relationship with our customer and putting students first. We work closely with school officials to understand their unique challenges, developing solutions that save money, improve safety, drive efficiency and provide peace of mind. Student safety is the primary concern of school districts, parents and communities and we invest millions in equipment, technology and driver training, making our school buses one of the safest forms of transportation on the road today.

    As the industry leader, First Student is an advocate for new industry standards and innovative technologies. And that means our customers can count on leading-edge technology that makes us safer, more reliable and more efficient.